Show All Answers

1. Whom should I contact about sewer backups?

Call Public Works at 585-4419 to report the sewer backup.

2. Can the City take a water sample and / or perform a water test at my address?

Yes, for certain parameters, i.e., pH, chlorine residual, hardness, bacteriological samples. Call Public Works at 585-4419. (For City water only - not private well water.)

3. How may I have my private well water (or other water not covered by City testing parameters) tested?

Yes, contact the Benton Franklin Health District (509) 460-4206 for guidance on analysis.

4. I have low or high water pressure at my house.

Call Public Works at (509) 585-4419.

5. My meter box lid is broke or missing / is full of water / has water flowing out of it / is leaking and water is running down street, etc.

Call Public Works at (509) 585-4419.

6. Water quality questions - taste / smell / color, etc.

Call Public Works at (509) 585-4419.

7. Whom should I contact about critical health needs and water shut offs?

Call the Water Services Supervisor at (509) 585-4534 to be added to the list of customers who need to be notified of water shut offs because of critical health needs (dialysis, etc.)

8. What do I need to do to hook up to City water/sewer and what are the connection fees for this address?

Call the Public Works Technician (509) 585-4270..