In accordance with the Governor’s order issued on March 23, the closure of City offices to the public has been extended through April 6. Additional extensions may be necessary.
While public access is temporarily suspended, the City is still open for business! Staff is on site and able to provide most services to our residents and businesses. Business will be conducted primarily over the telephone and via e-mail. In limited situations, in-person appointments may be scheduled, but only if deemed necessary and strict adherence to social distancing requirements or other mandates can be met. City staff is committed to ensuring customers experience minimal impacts with this temporary suspension of public access to our business offices.
City Council has also cancelled all remaining City Council meetings through the end of May with the exception of the Council meeting scheduled for April 21st. Council will schedule special council meetings for essential operational items during this timeframe. In addition to City Council meetings, all meetings for City Boards and Commissions through the end of May are also cancelled unless necessary business items arise that cannot be delayed.
When Council meetings are scheduled, citizens are strongly encouraged to watch the meeting on-line and refrain from coming to City Hall. City Council meetings are broadcast live via at Council Meeting Broadcasts. Archived video for all Council meetings are posted on-line the next business day. Current agendas are available at Council Meeting Agendas.
The City has a utility payment drop box located on the east side of City Hall. Utility payments can also be made on our automated telephone system by calling 585-4266; through our On-line Services or through private bill payer services.
The primary contact lines for services are:
Police non-emergency: 585-4208
Fire non-emergency: 585-4230
All other City Services: 585-4200
The COVID-19 situation is evolving daily. The City continues to closely monitor the proclamations from the Governor’s office and recommendations from the CDC, State Department of Health and the Benton-Franklin Health District.